FREQUENTLY ASKED QUESTIONS

WHAT ARE THE BOX OFFICE HOURS OF OPERATION?

  • The BOX OFFICE hours are currently by appointment only.

HOW CAN I PURCHASE TICKETS WHEN THE BOX OFFICE IS CLOSED?

  • FOR FUTURE SHOW DATES  you can purchase tickets online or call the Box Office at 780-352-8383 or send us an email at manluktheatre@telus.net and leave us a message and we will call you or email you on the next business day.

WHAT IS YOUR REFUND/EXCHANGE POLICY?

  • There are NO REFUNDS ON TICKETS however we can exchange the tickets to another show date within the same production. Exchanges must be made at least 48 hours prior to your show date.
  • We will not accept ticket exchanges after the scheduled show date.

ARE THERE ANY ADDITIONAL SERVICE FEES FOR USING THE ONLINE BOOKING PROCESS?

  • Purchases made online will not be charged an “Online Booking Service Fee”, the service charge is included in the ticket price.

DO YOU OFFER DISCOUNTS TO SENIORS?

  • We do not offer discounts on tickets.

IS THERE A FEE FOR MAILING OUT TICKETS?

  • If you would like for us to mail out your tickets to you, there will be a mailing Fee of $3.50

IS YOUR THEATRE WHEELCHAIR ACCESSIBLE?

  • The Manluk Theatre for the Performing Arts is Wheelchair friendly. We have designated seating to allow room for Wheelchairs.  Please notify us at the time of booking if you require Wheelchair Accessible seats.

WHAT DOES OUR THEATRE DO FOR SPECIAL OCCASIONS?

  • We can ACKNOWLEDGE YOUR SPECIAL OCCASION ON OUR SILENT ANNOUNCEMENT SCREEN that runs in the lobby.

HOW/WHEN CAN I PICK-UP MY TICKETS?

  • TICKETS @ HOME:  The tickets can be emailed to you to be printed at home or you can save them to your smartphone for us to scan on the day of the performance.
  • TICKETS @ WILL CALL: The tickets can be picked up at the “Will Call Desk” on the day of your performance.
  • IN ADVANCE at the Box Office anytime during business hours.

WHAT IF I HAVE MISPLACED MY TICKETS?

  • We can reissue ticket(s) to the purchaser.  Call the Box Office to confirm your performance date and row and seat number and notify us of any other guests picking up the tickets. You can then choose from the following delivery options:
  • TICKETS @ HOME:  The tickets can be emailed to you to be printed at home or you can save them to your smartphone for us to scan on the day of the performance.
  • TICKETS @ WILL CALL: The tickets can be picked up at the “Will Call Desk” on the day of your performance.
  • IN ADVANCE at the Box Office by making an appointment during business hours.
  • Picture ID may be required to pick up the tickets.

WHAT TIME DO THE THEATRE DOORS OPEN?

EVENING and MATINEE PERFORMANCES:

  • DOORS open one hour before the show begins. Please NOTE that our shows have different show times and this means the times the doors open vary as well.

HOW LONG ARE THE PERFORMANCES?

  • Each performance can vary in length and can run 2-3 hours including intermission.

WHAT IS YOUR DRESS CODE FOR THE THEATRE?

  • The RECOMMENDED DRESS CODE is business casual: we do allow jeans, t-shirts, and runners.
  • Management has the right to deny anyone admittance if their attire is not suitable.

WHAT IF I CANNOT ATTEND ON MY SCHEDULED PERFORMANCE DATE?

You have the following options:

  • EXCHANGE YOUR TICKETS TO ANOTHER SHOW DATE within the production, 48 hours notice is required.  Exchanges cannot be made after the schedule performance date.
  • You can GIVE OR SELL YOUR TICKETS to other friends and family.

WHAT IF A PERFORMANCE IS CANCELLED?

  • The Manluk Theatre for the Performing Arts reserves the right to change/cancel advertised shows, dates, or cast. In the event of a change/cancellation, our priority would be to reschedule another performance date for all patrons with tickets.  If a show is cancelled, a credit will be applied to your Manluk Theatre for the Performing Arts  Theatre Account.  The credit amount can be applied towards future bookings.

WHERE IS THE CLOSEST PARKING FOR THE THEATRE?

  • Free Parking is available on the street near the Manluk Theatre for the Performing Arts as well as nearby parking lots.
  • HANDICAP PARKING is available on the southeast corner of the Theatre.

CAN I LEAVE MY CELL PHONE, PAGER, ETC. ON DURING THE PERFORMANCE?

  • Cell phones and electronic devices must be turned off during the performance.

CAN I TAKE PHOTOS/VIDEOS IN THE THEATRE?

  • Photos/videos CANNOT BE TAKEN DURING THE PERFORMANCE.

WHO DO I CONTACT TO SHARE MY COMMENTS AND CONCERNS REGARDING MY THEATRE EXPERIENCE?

  • Comments and concerns can be sent to the Executive Director by email to manluktheatre@telus.net or by phone at 780-352-8383.

CAN I PURCHASE TICKETS AS A GIFT?

FOR GIFTS WE RECOMMEND THAT YOU PURCHASE A GIFT CARD for a set amount.  This gives the Recipient the option to:

  • Choose a performance date best suited for them.
  • Any balance remaining on the Gift Card, they can use it towards drinks or tickets to a future show date.

WHERE CAN I PURCHASE AND/OR REDEEM GIFT CARDS?

  • Gift Cards can be purchased in person at the Box Office or contact the Theatre at 780-352-8383 or with an email to manluktheatre@telus.net and an electronic copy will be emailed to you.
  • Gift Cards are purchased at a dollar value, there is no GST added.
  • Gift Cards do not have expiry dates and can be used at any time.
  • Gift Cards that are lost or misplaced cannot be reissued.
  • Gift Cards can be redeemed at the Box Office for tickets depending on availability of seats for specific shows.

HOW DO I BECOME A SEASON TICKET SUBSCRIBER?

  • Season Tickets usually go on sale in mid-April and can be purchased until the end of October.  If you are interested in Season Tickets for the next season you can call the Box Office at 780-352-8383 and we can add your name to our Waiting List and we will contact you once we start selling Season Tickets for the new Season.
  • If you decide to purchase Season Tickets after you have seen the first show of the season, we will take what you paid for your regular tickets and apply it towards Season Tickets.

WHAT ARE THE BENEFITS OF BEING A SEASON TICKET SUBSCRIBER?

  • Tickets for each of the shows of the Season (Sept – Aug) at a reduced rate.
  • Choice of dates and seats before they become available to the general public.
  • Hassle free ticket exchanges
  • First choice of seats for any added show before they are available to the general public.
  • Savings on additional regular price tickets (10-25% Off)

WHEN DOES OUR SEASON BEGIN AND END?

  • Our season runs from September to August of each year and consists of a minimum of three (3) shows.

HOW MANY SEATS DOES THE MANLUKT THEATRE FOR THE PERFORMING ARTS HAVE?

  • The Theatre has 153 seats.  The Seat Map can be found on our ticketing service website.
  • There are no pillars to obstruct your view of the stage.
  • We do not have any “bad” seats.
  • Our auditorium is intimate and unique and all seats give you a good view of the stage.

I HAVE A QUESTION THAT WAS NOT ANSWERED HERE? 

  • We welcome any and all questions and to find the answer you are looking for please send us a message by clicking on the green button below.